Terms and Conditions

Refund Policy

At Ben Textiles, we have a Strict non Return Policy. Please read the following:

We have a strict no Return Policy.

All Fabric Cut Yardages and Sample Swatches are sold as is – no returns.

All Fabric Bolt orders are up to the discretion of Ben Textiles for return eligibility.

Faulty Orders

Faulty Orders are defined as under: "Missing Merchandise", "Damaged Products", and "Products shipped incorrectly" Faulty Orders are to be reported to Ben Textiles within 10 days of receipt of merchandise. Failure to do so will be interpreted by our company as negligence and client will therefore hold us harmless on any faulty orders for which we are not notified of. Please place all orders well in advance of the date for which you need your merchandise. Our company cannot accommodate customers on errors for orders received within 10 business days of the date the merchandise is needed for use. Since our store needs time to receive your returned merchandise, inspect it and send replacement items we cannot be expected to pay for expedited shipping for customers who do not provide us with sufficient time to correct the error. All faulty orders will be shipped via ups ground. Upgraded shipping methods will be decided and paid for by the discretion of the client. Missing Merchandise will also need to be notified to our associates. Client needs to check packages packed carefully. All items will be noted with quantities and size. Missing Merchandise will also need to follow our return policy. Please call an associate for help. Under no circumstance will our company